Guests are required to ensure correct delivery address, goods can not be returned once sent. On dispatch of goods before you buy, we may need to confirm your personal information with your issuing bank. Under normal circumstances our delivery time is confirmed by the arrangement sent seven working days after receiving orders. If guests confirm the order during the period of statutory public holidays, order processing time may more than seven days. After the goods are sent by email, all parcels will be sent via Hong Kong post.
Local Delivery service
Hong Kong & Macao full $500 registered "or" SF smart cabinet "or" SF express- shipping method selected by EGO
1. local mail - hk$20
2. ego store picking up – free
3. sf smart cabinet – hk$28
4. sf express - hk$30 (except for remote areas)
Overseas Delivery service
overseas shipping - hk$80up
1. we will try our best to ensure that the packaging is safe and secure to protect the fragile objects. However, the customer must bear the risk of the goods being damaged or lost during the dispatch.
2. remote areas include: ma wan, Chek Lap Kok, Hong Kong disneyland, discovery bay, ngong ping 360, cheung chau, lantau island, Mui Wo, tai o, Peng Chau ,Lamma island
3. surface mail has certain risks. It is recommended that customers use the registered method for posting. The additional cost is as above (customer must bear the loss caused by surface mail and the company cannot bear any responsibility for the loss. Please forgive me)
4. if the mail is sent by ordinary mail, if the mail is too large to be putinto the mailbox, the recipient will receive a mail from the post office for the recipient to pick it up from the designated post office nearby.